Improving release visibility and QA ownership
Problem
QA work and release readiness were fragmented across tickets, handoffs, and individual availability, making priorities harder to see.
Approach
Standardise QA handoffs, clarify ownership and readiness states, improve visibility of QA focus, and align validation with staging and release flow.
Outcome
A clearer operating model for where QA enters delivery, what evidence is expected, and how release risk is communicated.